We need:
-Post- Secondary titlee with a concentratio in office or business administration or equivalent years of management experience in a customer service environment.
-Highly effective verbal and written communication skills.
-Strong knowledge of MS Excel, Power Point, Project, ACD reports and workforce management systems
-Experience in workforce management would be an asset
-High degree of interpersonal skills to establish and maintain effective working relationships with employees
Problem resolution skills
Attention to detail and accuracy
Leadership